Bespoke FAQs

Bespoke Consultation Appointments

Begin your design journey by booking a 45 min consultation with Eloise, either virtually or from our CBD studio. To do so, click here and select Bespoke Consultation from the options provided. Bookings are open 3 months in advance. If you do not see any consult times available in the next 3 months, you can wait for more times to be released or email us to contact you if there are any cancelations. A $60 deposit is required to confirm your appointment, which is later redeemable from the final cost of your piece. Should you decide not to go through with bespoke work by Eloise the $60 deposit is non refundable as this covers time spent during and in preparation for your consultation. 

Location

Choose to have your bespoke design consultation in person at our CBD studio - (813/37 Swanston st, Melbourne) or via Zoom. 

Deposit

After the design consultation or once the client has approved the design direction, a 50% deposit is required for the production process to commence. In some instances, for more expensive gemstones, a deposit of up to 70% may be required.

Bespoke Production Timelines

Once deposit is made, bespoke pieces take 12 -16 weeks to come to fruition. We encouraged clients with a specific proposal date or occasion in mind to allow a little extra time when planning, to ensure a smooth turnaround. 

Budget

The minimum budget for bespoke designs is $2500AUD, however the price for your piece will be determined by metal and gem choice and piece complexity. We are skilled at working with your personal budget and will do our very best to source stones within your range. This can be further discussed during your consultation.

Preparing for your Bespoke Design Consult

It is useful to come to your consultation prepared with an idea of the style of piece and gemstones that you like. We recommend browsing through Eloise's past bespoke designs and other one of a kind designs. Please keep in mind that Eloise will not copy the work of another artist or jeweller.

If you are completely unsure, just come to your appointment with an open mind of what is possible.

Heirloom Stones

We love working with clients own heirloom stones as they are often full of history and sentiment. Please bring them to your bespoke design consultation. Please note, we prefer to work with the most durable stones such as heirloom diamonds, sapphires or rubies.

Repurposing Gold

This service can only be provided for certain designs that can be sand-cast in house. These are often more simple style textured bands.

For most of Eloise's designs that feature more details and stones, we cannot reuse a customers own gold, however we can offer a refining (recycling) credit from the existing gold towards your new piece

Ring Sizing

At your consultation we will measure your finger to determine the best ring fit for you. If you are designing a ring as a surprise for a loved one, it is a good idea to find a ring they currently wear and measure the internal diameter of this ring. Find out more with our ring sizing guide here.

If you are still in doubt, don't worry - we will work with you to find the closest size estimate. As a last resort, we can offer one complimentary resize for bespoke designs.

International + Interstate Customers

Eloise proudly works with clients across the globe. Your initial bespoke design consultation will be held virtually via Google Meet or Zoom. Further conversation about your piece during the design and production process may include phone calls, emails, images or videos.

Please note, international shipping fees are the responsibility of the customer. International packages are subject to taxes and duties upon delivery to your country. Any customs fees, taxes and duties that may be incurred to clear your item through customs are also the client's responsibility. Eloise Falkiner does not cover the cost of these international taxes and duties.