A mixture or recycled and Australian gold and sterling silver. Wherever possible, recycled stones are used and/or ethically mined and hand cut stones are sourced.

Eloise's jewellery is hand carved in wax, then cast in Melbourne. Eloise then finishes all her jewellery by hand, in her home studio in Melbounre.

Please visit our care page for detailed information.

https://www.eloisefalkiner.com.au/pages/jewellery-care

Please visit our Ring Sizing page for detailed information.

https://www.eloisefalkiner.com.au/pages/ring-sizing 

VISA, Mastercard, AMEX, shopPay, GPay, PayPal and Afterpay.

Please visit our Shipping and Returns page for all information on returns.

https://www.eloisefalkiner.com.au/pages/shipping-and-returns

Shipping is free for all orders over $200. Otherwise a flat rate of $10 will apply to Australian shipping.

For international orders a flat rate of $25 will apply.

Please visit our Shipping and Returns Page for more information

https://eloise-falkiner.myshopify.com/pages/shipping-and-returns?nopreview

All collection orders are dispatched within 14 days from order. For an estimate on bespoke or custom made time frame, please contact Eloise directly hello@eloisefalkiner.com.au

Begin your design journey by booking a free 45 min consultation with Eloise, either virtually or from our Northcote studio. To do so, click here and select Eloise Falkiner from the list of artists. Bookings are open 3 months in advance. If you do not see any consult times available in the next 3 months, you can add your name to the waitlist by leaving a message here with your ideas and budget and you will be notified of any cancelations.

After deposit payment is made, bespoke pieces take up to 12 weeks to come to fruition. We encouraged clients with a specific proposal date or occasion in mind to allow a little extra time when planning, to ensure a smooth turnaround. 

The minimum budget for bespoke designs is $2000AUD, however the price for your piece will be determined by metal and gem choice and piece complexity. We are skilled at working with your personal budget and will do our very best to source stones within your range. This can be further discussed during your consultation.

After the design consultation or once the client has approved the design direction, a 50% deposit is required for the production process to commence. In some instances, for more expensive gemstones, a deposit of up to 70% may be required.

It is useful to come to your consultation prepared with an idea of the style of piece and gemstones that you like. We recommend browsing through Eloise's past bespoke designs and other one of a kind designs.

Eloise can offer variations to the stones, metal or composition of current collection pieces or work with you to design something completely unique. Please keep in mind that Eloise will not copy the work of another artist or jeweller.

If you are completely unsure, just come to your appointment with an open mind of what is possible.

We love working with clients own heirloom stones as they are often full of history and sentiment. Please bring them to your bespoke design consultation. Please note, we prefer to work with the most durable stones such as heirloom diamonds, sapphires or rubies.

This service can only be provided for certain designs that can be sand-cast in house. These are often more simple style textured bands.

For most of Eloise's designs that feature more details and stones, we cannot reuse a customers own gold, however we can offer a refining (recycling) credit from the existing gold towards your new piece.

At your consultation we will measure your finger to determine the best ring fit for you. If you are designing a ring as a surprise for a loved one, it is a good idea to find a ring they currently wear and measure the internal diameter of this ring. Find out more with our ring sizing guide here.

If you are still in doubt, don't worry - we will work with you to find the closest size estimate. As a last resort, we can offer one complimentary resize for bespoke designs.

Yes, we ship all over the world. Shipping costs of $25AUD will apply, and will be added at checkout. We run occasional discounts and promotions, so be sure to follow us on Instagram and sign up to our newsletter.

It depends on where you are. Orders processed in Australia will take up to 14 business days to arrive. Overseas deliveries can take anywhere from 14-30 days. Delivery details will be provided in your confirmation email.