Commissioned Engagement and Wedding Rings

Bespoke Consultation Appointments

Begin your design journey by booking a 45 min consultation with Eloise, either virtually or from our CBD studio. To do so, click here and select Bespoke Consultation from the options provided. Bookings are open 3 months in advance. If you do not see any consult times available in the next 3 months, you can wait for more times to be released or email us to contact you if there are any cancelations. A $100 deposit is required to confirm your appointment, which is later redeemable from the final cost of your piece. Should you decide not to go through with bespoke work by Eloise the $100 deposit is non refundable as this covers time spent during and in preparation for your consultation. 

Location

Choose to have your bespoke design consultation in person at our CBD studio - (813/37 Swanston st, Melbourne) or via Zoom. 

Deposit

After the design consultation or once the client has approved the design direction, a 50% deposit is required for the production process to commence. In some instances, for more expensive gemstones, a deposit of up to 70% may be required.

Bespoke Production Timelines

Once deposit is made, bespoke pieces take 12 -16 weeks to come to fruition. We encouraged clients with a specific proposal date or occasion in mind to allow a little extra time when planning, to ensure a smooth turnaround. 

Budget

The minimum budget for bespoke designs is $3500AUD, however the price for your piece will be determined by metal and gem choice and piece complexity. We are skilled at working with your personal budget and will do our very best to source stones within your range. This can be further discussed during your consultation.

Preparing for your Bespoke Design Consult

It is useful to come to your consultation prepared with an idea of the style of piece and gemstones that you like. We recommend browsing through Eloise's past bespoke designs and other one of a kind designs. Please keep in mind that Eloise will not copy the work of another artist or jeweller.

If you are completely unsure, just come to your appointment with an open mind of what is possible.

Heirloom Stones

We love working with clients own heirloom stones as they are often full of history and sentiment. Please bring them to your bespoke design consultation. Please note, we prefer to work with the most durable stones such as heirloom diamonds, sapphires or rubies.

Repurposing Gold

This service can only be provided for certain designs that can be sand-cast in house. These are often more simple style textured bands.

For most of Eloise's designs that feature more details and stones, we cannot reuse a customers own gold, however we can offer a refining (recycling) credit from the existing gold towards your new piece

Ring Sizing

At your consultation we will measure your finger to determine the best ring fit for you. If you are designing a ring as a surprise for a loved one, it is a good idea to find a ring they currently wear and measure the internal diameter of this ring. Find out more with our ring sizing guide here.

If you are still in doubt, don't worry - we will work with you to find the closest size estimate. As a last resort, we can offer one complimentary resize for bespoke designs.

International + Interstate Customers

Eloise proudly works with clients across the globe. Your initial bespoke design consultation will be held virtually via Google Meet or Zoom. Further conversation about your piece during the design and production process may include phone calls, emails, images or videos.

Please note, international shipping fees are the responsibility of the customer. International packages are subject to taxes and duties upon delivery to your country. Any customs fees, taxes and duties that may be incurred to clear your item through customs are also the client's responsibility. Eloise Falkiner does not cover the cost of these international taxes and duties.

DAILY WEAR AND DAMAGE PREVENTION

To prevent accidental damage through knocks and bumps  it is recommended to remove your jewellery before activities such as swimming, exercising, gardening and washing dishes.

Be sure to apply any hair/ body products or perfume before putting your jewellery on to avoid any direct contact between the two. Self care products may contain chemicals, oils or fragrances which can seep into porous stones (particularly pearls!) or cause a colour reaction in the metal. 

STORAGE OF YOUR JEWELLERY

Store all of your jewellery individually, ideally in a drawer or non scratch surface  so that it will not scratch or rub against other pieces. If going long periods of time between wear, it is best to keep your jewellery in an air tight ziplock bag to avoid any oxidisation. Metals (particularly silver) can naturally develop a patina over time. The best way to avoid this is to wear it regularly and clean it regularly. 

BESPOKE JEWELLERY CHECKS  AND CLEANING

It is wise to have your bespoke jewellery checked once a year or so to ensure the settings around gemstones remain strong. Past bespoke clients are welcome to have their jewellery professionally checked, cleaned and polished at Eloise’s Melbourne CBD studio. Please email us to organise a time for this service. This takes about an hour or two and can often be done on the spot while you have a coffee or wine in the downstairs bar.

CLEANING YOUR JEWELLERY AT HOME

There are a few ways to keep your jewellery sparkling at home. To start with you can use a jewellery polishing cloth to gently buff the high surfaces of your jewellery. You can also soak your jewellery in a bath of warm water and mild dishwashing detergent then use an extra soft baby tooth brush for getting behind the stones. 

BICARB SODA, SALT AND FOIL METHOD

Another method for cleaning your jewellery at home is using the bicarb soda and foil method. This method is only suitable for diamonds, sapphires and rubies - not other delicate gemstones. To do this, line a bowl with aluminum foil (shiny side up). Place your jewellery inside, then sprinkle with approx 1 tsp of bicarb soda and 1tsp of salt. Cover with boiling water and return in 15 min when the water has cooled.

Video instructions can be found on Eloise’s Instagram highlights. 

ULTRASONIC CLEANERS

If you happen to have your own ultrasonic cleaner at home, they can be useful for removing dirt and grime that gets stuck behind your gemstones. Add a splash of dishwashing liquid and vinegar to your ultrasonic for cleaning your silver or gold. Be sure to only put harder gemstones such as diamonds, sapphires, rubies or garnets in an ultrasonic cleaner.   Never use an ultrasonic cleaner for jewellery with less durable gemstones such as tourmalines, emeralds, turquoise, opals, pearls. 

PEARL CARE

Pearls are porous and therefore caring for your pearls is very important.  Please do not drop your pearl jewellery on hard surfaces, submerge in water, wear with open woven clothing, spray with perfume or expose to cream/makeup of any kind. Pearls should be cleaned with a damp cloth but never submerged in water or sprayed with cleaning products. A good rule of thumb is to put your pearl jewellery on last.

GOLD PLATED JEWELLERY CARE

Please be conscious that gold-plated jewellery is delicate and will wear over time. Do not spray gold plated jewellery with perfume or wear in water.  A metal specific polishing cloth, or specialised jewellery cleaner can also be used to rejuvenate your piece. If you would like the gold plating renewed on your EF jewellery, we can do this for a nominal fee.