Arched Seafoam Ring

To find your ring size, measure the inner diameter of an existing ring for the correct finger and match your measurement to the size chart below. If you do not have an existing ring to use then please visit your local jeweller to be measured. 

Providing the correct ring size when the order is placed is the responsibility of the customer.

RESIZES

Eloise Falkiner offers ring resizing services from $100. Exact price will be determined upon inspection on the ring. In some instances the cost may be more if the piece is in gold and needs to go up more than 2 sizes.  Furtherore, if a ring only needs to increase in 1/2 - 1 size, it can be slightly stretched up at a cheaper rate.  

 

DAILY WEAR AND DAMAGE PREVENTION

To prevent accidental damage through knocks and bumps  it is recommended to remove your jewellery before activities such as swimming, exercising, gardening and washing dishes.

Be sure to apply any hair/ body products or perfume before putting your jewellery on to avoid any direct contact between the two. Self care products may contain chemicals, oils or fragrances which can seep into porous stones (particularly pearls!) or cause a colour reaction in the metal. 

STORAGE OF YOUR JEWELLERY

Store all of your jewellery individually, ideally in a drawer or non scratch surface  so that it will not scratch or rub against other pieces. If going long periods of time between wear, it is best to keep your jewellery in an air tight ziplock bag to avoid any oxidisation. Metals (particularly silver) can naturally develop a patina over time. The best way to avoid this is to wear it regularly and clean it regularly. 

BESPOKE JEWELLERY CHECKS  AND CLEANING

It is wise to have your bespoke jewellery checked once a year or so to ensure the settings around gemstones remain strong. Past bespoke clients are welcome to have their jewellery professionally checked, cleaned and polished at Eloise’s Melbourne CBD studio. Please email us to organise a time for this service. This takes about an hour or two and can often be done on the spot while you have a coffee or wine in the downstairs bar.

CLEANING YOUR JEWELLERY AT HOME

There are a few ways to keep your jewellery sparkling at home. To start with you can use a jewellery polishing cloth to gently buff the high surfaces of your jewellery. You can also soak your jewellery in a bath of warm water and mild dishwashing detergent then use an extra soft baby tooth brush for getting behind the stones. 

BICARB SODA, SALT AND FOIL METHOD

Another method for cleaning your jewellery at home is using the bicarb soda and foil method. This method is only suitable for diamonds, sapphires and rubies - not other delicate gemstones. To do this, line a bowl with aluminum foil (shiny side up). Place your jewellery inside, then sprinkle with approx 1 tsp of bicarb soda and 1tsp of salt. Cover with boiling water and return in 15 min when the water has cooled.

Video instructions can be found on Eloise’s Instagram highlights. 

ULTRASONIC CLEANERS

If you happen to have your own ultrasonic cleaner at home, they can be useful for removing dirt and grime that gets stuck behind your gemstones. Add a splash of dishwashing liquid and vinegar to your ultrasonic for cleaning your silver or gold. Be sure to only put harder gemstones such as diamonds, sapphires, rubies or garnets in an ultrasonic cleaner.   Never use an ultrasonic cleaner for jewellery with less durable gemstones such as tourmalines, emeralds, turquoise, opals, pearls. 

PEARL CARE

Pearls are porous and therefore caring for your pearls is very important.  Please do not drop your pearl jewellery on hard surfaces, submerge in water, wear with open woven clothing, spray with perfume or expose to cream/makeup of any kind. Pearls should be cleaned with a damp cloth but never submerged in water or sprayed with cleaning products. A good rule of thumb is to put your pearl jewellery on last.

GOLD PLATED JEWELLERY CARE

Please be conscious that gold-plated jewellery is delicate and will wear over time. Do not spray gold plated jewellery with perfume or wear in water.  A metal specific polishing cloth, or specialised jewellery cleaner can also be used to rejuvenate your piece. If you would like the gold plating renewed on your EF jewellery, we can do this for a nominal fee.

Shipping

We will endeavour to process your order as soon as possible, many of our pieces are made to order, so please consider purchasing up to four weeks before you need your piece. Or contact us if you'd like to know if an item is in stock, and can be shipped out to you within two working days. Please note that the delivery timeframes are estimates and do not take into account processing time.

AUS/NZ
We are pleased to offer free shipping for orders over $200 or a flat rate of $10AUD for Standard Shipping within Australia. Delivery timeframe is 7-14 working days.

Rest of the world
We are pleased to offer a flat rate of $30AUD for Standard Shipping to the rest of the world, with a delivery timeframe of 6-14 working days. When you make a purchase outside of Australia you are liable for all import duties and taxes on your order.

Express Shipping
If you require your order ASAP, please reach out to us before placing your order and we will endeavour to have it arrive in time.

Process, Tracking & Delivery
Once your order has been dispatched you will receive an email confirmation including a tracking number. Please ensure that when you fill out your order you put a secure, physical address where there will be someone present to sign for your item on weekdays between 9am and 5pm. Please note that delivery timeframes are an estimate and do not take into account processing times and transit delays.

Please ensure the address entered in your order is correct. We cannot accept responsibility for missing parcels due to an address being entered incorrectly. Let us know if your parcel does not arrive within the expected delivery time frame and we will endeavour to help locate your parcel.

Questions
If you have any questions regarding shipping rates, delivery timeframes, or if you need help finding your order, please contact us via our contact page or email hello@eloisefalkiner.com.au

Returns

If you would like to return an item, please email hello@eloisefalkiner.com.au within 7 days of receiving your online order from us. Please outline your reasons for the return.

Returns Policy

Eloise Falkiner likes to ensure all customers receive high-quality products. Please contact us via email with any questions or issues. If you think your item may be faulty, please provide as many details as possible, including your order number and a picture detailing the fault.

If you are not completely satisfied with your purchase, you can exchange your item or redeem a store credit under the conditions that your: 1) Item is returned within 14 days of purchase 2) Item is returned in original packaging 3) Returned item is unworn and as new condition 4) Return has been authorised by Eloise Falkiner, which will be communicated via email hello@eloisefalkiner.com.au

Return freight and cost is to be organised by the customer and is the customer’s responsibility. We will not accept any unauthorised returns of merchandise. Unauthorised returns will be refused and returned to the customer at the customer’s expense.

Sale items cannot be exchanged or refunded for a change of mind. When we receive a returned product, we will either replace it, or issue a store credit, or if the item is faulty and unable to be replaced, we will refund the value of the product (this excludes original freight cost).

Please be aware that returns do not apply for custom made items.