Laticauda Snake Bangle

DAILY WEAR AND DAMAGE PREVENTION

To prevent accidental damage through knocks and bumps  it is recommended to remove your jewellery before activities such as swimming, exercising, gardening and washing dishes.

Be sure to apply any hair/ body products or perfume before putting your jewellery on to avoid any direct contact between the two. Self care products may contain chemicals, oils or fragrances which can seep into porous stones (particularly pearls!) or cause a colour reaction in the metal. 

STORAGE OF YOUR JEWELLERY

Store all of your jewellery individually, ideally in a drawer or non scratch surface  so that it will not scratch or rub against other pieces. If going long periods of time between wear, it is best to keep your jewellery in an air tight ziplock bag to avoid any oxidisation. Metals (particularly silver) can naturally develop a patina over time. The best way to avoid this is to wear it regularly and clean it regularly. 

BESPOKE JEWELLERY CHECKS  AND CLEANING

It is wise to have your bespoke jewellery checked once a year or so to ensure the settings around gemstones remain strong. Past bespoke clients are welcome to have their jewellery professionally checked, cleaned and polished at Eloise’s Melbourne CBD studio. Please email us to organise a time for this service. This takes about an hour or two and can often be done on the spot while you have a coffee or wine in the downstairs bar.

CLEANING YOUR JEWELLERY AT HOME

There are a few ways to keep your jewellery sparkling at home. To start with you can use a jewellery polishing cloth to gently buff the high surfaces of your jewellery. You can also soak your jewellery in a bath of warm water and mild dishwashing detergent then use an extra soft baby tooth brush for getting behind the stones. 

BICARB SODA, SALT AND FOIL METHOD

Another method for cleaning your jewellery at home is using the bicarb soda and foil method. This method is only suitable for diamonds, sapphires and rubies - not other delicate gemstones. To do this, line a bowl with aluminum foil (shiny side up). Place your jewellery inside, then sprinkle with approx 1 tsp of bicarb soda and 1tsp of salt. Cover with boiling water and return in 15 min when the water has cooled.

Video instructions can be found on Eloise’s Instagram highlights. 

ULTRASONIC CLEANERS

If you happen to have your own ultrasonic cleaner at home, they can be useful for removing dirt and grime that gets stuck behind your gemstones. Add a splash of dishwashing liquid and vinegar to your ultrasonic for cleaning your silver or gold. Be sure to only put harder gemstones such as diamonds, sapphires, rubies or garnets in an ultrasonic cleaner.   Never use an ultrasonic cleaner for jewellery with less durable gemstones such as tourmalines, emeralds, turquoise, opals, pearls. 

PEARL CARE

Pearls are porous and therefore caring for your pearls is very important.  Please do not drop your pearl jewellery on hard surfaces, submerge in water, wear with open woven clothing, spray with perfume or expose to cream/makeup of any kind. Pearls should be cleaned with a damp cloth but never submerged in water or sprayed with cleaning products. A good rule of thumb is to put your pearl jewellery on last.

GOLD PLATED JEWELLERY CARE

Please be conscious that gold-plated jewellery is delicate and will wear over time. Do not spray gold plated jewellery with perfume or wear in water.  A metal specific polishing cloth, or specialised jewellery cleaner can also be used to rejuvenate your piece. If you would like the gold plating renewed on your EF jewellery, we can do this for a nominal fee.

Shipping

Each Eloise Falkiner piece is crafted by hand in our Melbourne studio. Many pieces are made to order; production time varies depending on the design and current studio capacity, and will be communicated at order confirmation. For time-sensitive purchases, please contact us before ordering.

Australia & New Zealand

Free Express shipping for orders over AUD $250. For orders below $250, a flat rate of AUD $10 applies for Standard Shipping (7–14 working days).

Rest of World

A flat rate of AUD $30 applies for Standard Shipping. International delivery times vary depending on the destination and customs processing, and cannot be guaranteed. Customers are responsible for all import duties, taxes and customs fees levied by the destination country.

Express Shipping

For expedited delivery, please contact hello@eloisefalkiner.com.au before ordering to arrange.

Tracking & Delivery

Tracking numbers are provided by email upon dispatch. Please ensure your shipping address is secure and that someone is available to sign for the parcel weekdays 9am–5pm. We cannot be responsible for parcels lost due to incorrect addresses entered at checkout.

Returns

We do not offer refunds for change of mind. Eligible returns are accepted for exchange or store credit only.

Your rights under the Australian Consumer Law

Nothing in this policy excludes or limits the rights you have under the Australian Consumer Law (ACL). You are entitled to a replacement, repair or refund for a major failure, in line with the ACL.

Change of mind — exchange or credit

To initiate a return, contact hello@eloisefalkiner.com.au within 7 days of receiving your order.

Eligible returns must be:

• Approved by Eloise Falkiner via email
• Received back within 14 days of purchase
• In original packaging
• Unworn and in new condition
• Not a made-to-order, custom-made or sale item

Return freight and cost is to be organised by the customer. Unauthorised returns are refused and returned at customer expense.

Custom-made and made-to-order

Custom-made and made-to-order pieces — including engagement and wedding rings, custom-sized rings, and bespoke commissions — are not eligible for change of mind returns or exchanges. These items remain protected under the Australian Consumer Law for any major failure.

Sale items

Sale items cannot be exchanged or refunded.

Faulty or incorrect items

If your piece arrives damaged, faulty, or different from what was ordered, contact hello@eloisefalkiner.com.au within 7 days of receipt with your order number and photographs. We will arrange repair, replacement or refund in line with the ACL. Eloise Falkiner covers return shipping costs for faulty or incorrect items.

Contact

For any question regarding shipping or returns, contact hello@eloisefalkiner.com.au.